Job Responsibilities:

Partner Support & Communications

• Serve as the primary liaison for incoming partner inquiries via phone and email; triage requests and escalate complex compliance issues to the Senior Manager or Partner Engagement Coordinator.
• Provide prompt, courteous, and accurate responses to partner charities
• Send out a weekly email to partners to maintain a feedback loop, keeping them informed of local resources, advocacy updates, educational opportunities, operations updates, and available product.
• Communicate with partners to keep them informed of updates to FreshTrak, ODJFS eligibility rules, USDA Civil Rights requirements, and other regulatory changes.
• Oversee the monthly statistics submission process. Send reminders to partners, troubleshoot issues, and ensure 100% reporting compliance by the monthly deadline. 

Compliance Administration & Monitoring Support

• Coordinate administrative "pre-work" for partner monitor visits, including reviewing partner files, running historical reports, and preparing monitoring packets.
• Maintain the annual monitoring schedule to ensure all programs are monitored every two years per Feeding America and ODJFS requirements.
• Participate in monitoring visits to food pantries, hot meal programs, and shelters to learn regulatory requirements (ODJFS, Feeding America, USDA) and support on-site conversations.
• Check for accurate written monitoring reports and update all relevant databases (Ceres, MailChimp, FreshTrak, SH website).
• Develop a strong working knowledge of partner compliance requirements and contribute to ongoing improvements in the monitoring process.
• Responsible for understanding specific regulations of food banking of ODJFS and Feeding America.
• Serve as a subject matter resource for compliance and food safety topics.
• Provide required compliance documents for the Second Harvest website. 

Training & Meeting Support

• Drive the execution of the annual training schedule and communicate training opportunities to the Partner Network.
• Provide support for virtual and in-person training or engagement sessions, including registration, technology set up, and preparing printed materials.
• Track completed training for Partners and relevant Staff to meet required training deadlines, including Civil Rights, Food Safety, and Orientation.
• Maintain the departmental repository of final training presentations and Standard Operating Procedures (SOPs).

Data Management, Reporting, & Meeting Requirements

• Prepare and submit monthly statistics reports to the Ohio Association of Foodbanks and the Ohio Department of Job and Family Services by the 20th of each month.
• Maintain and update partner records in internal databases (e.g., Ceres, FreshTrak, MailChimp), ensuring contact lists and hours of operation are current. How frequently?
• Administer the annual partner grant application process, including distributing applications, tracking submissions, drafting award letters, and collecting closeout reports.
• Attend interdepartmental meetings to represent the Partner Services team.

General Responsibilities

• Uphold the values and mission of Second Harvest at all times.
• Display courtesy and respect at all times to Second Harvest employees, volunteers, donors, member agencies, and the general public.
• Maintain confidentiality in all matters pertaining to Second Harvest.
• Other duties as assigned.

Requirements

Qualifications:

• Excellent planning and organizational skills with the ability to manage calendars and track multiple deadlines
• Proficient in Microsoft Office with the ability to learn new systems.
• Attention to detail and ensuring accuracy of information and records.
• Communicates professionally, with strong customer service skills.
• Ability to work in partnership with other staff and assist diverse partners.
• Valid driver’s license.

Education /Training:

• Associate degree or 2 years equivalent experience in administration, social services, office management or a related field.
• Trained in Trauma Informed Care principles. (Will Train)
• Completion of SERV Safe Food Safety Certification. (Will Train)
• Certified in CPR/AED & First Aid every two years. (Will Train)
• Complete USDA Civil Rights Training for Food Distribution annually. (Will Train)
• Physical Requirements and Working Conditions:
• General office environment.
• Travel throughout Lorain, Erie, Crawford, and Huron counties is required. 

This is a full time, benefits eligible position, Monday – Friday 8:00am – 4:30pm; Non Exempt Status; 

Salary Description: $18.50-$21.00 hour